Enterprise & CCaaS
Amazon Connect vs Zoom Contact Center
Neither has been through our ticket set yet. Everything below is published vendor data, labelled as such.
Side by side
| Measure | Amazon Connect | Zoom Contact Center |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Headline price | Not published | $69/seat |
| Free tier | Yes | No |
| Self-serve | Yes | Yes |
| HIPAA | Yes | Yes |
These two do not price the same way. Amazon Connect bills usage-based; Zoom Contact Center bills per seat. Comparing the headline numbers directly is meaningless — which one is cheaper depends entirely on your ticket volume. See why per-resolution pricing inverts.
Where each one breaks
Written only once both have been through the ticket set. See how we test.