AI Agents & Chatbots

Fin (formerly Intercom)

The most polished autonomous agent on the market, attached to the pricing model buyers complain about most — and now being bought by Salesforce.

Decagon

Enterprise agent with deep configurability. Sales-led, so expect a procurement cycle rather than a signup form.

Sierra

Bespoke enterprise builds with unusually natural conversation, and the only one in this group that handles voice properly too.

Ada

Multi-channel agent that predates the current wave, with the enterprise footprint that implies.

eesel AI

Trains on your existing docs and tickets and works inside the help desk you already run, instead of replacing it.

Chatbase

Point it at your site and get an embeddable agent in an afternoon. The low-effort end of the category.

My AskAI

Deliberately cheap deflection layer that hands off to whatever live chat you already run.

Lorikeet

Built for support where being wrong is expensive — fintech, health, marketplaces. Follows written procedures rather than improvising.

Chatwoot

Open-source support platform you can self-host, increasingly paired with n8n for the AI layer.

Botpress

Visual studio for building agents with explicit flow control, for teams that want to see the logic.

Fini

Positions on accuracy benchmarking, and is unusually willing to publish comparative numbers.

IrisAgent

Leans on ticket triage and root-cause detection more than conversation quality.

Wonderchat

Flat-rate site agent with deliberately transparent pricing in a category that mostly hides it.

Quickchat AI

Multilingual-first agent aimed at teams supporting many languages without native speakers.

Netomi

Enterprise agent that markets heavily on brand-safe, sanctioned responses rather than open generation.

Certainly

Conversational AI with an e-commerce lean, though it sells across sectors.

Capacity

Bundles helpdesk, knowledge base and chatbot rather than being best at any one of them.

Duckie

Aimed at technical B2B support — reads logs and code rather than only help-centre articles.

Gemini Enterprise for CX

Google's contact-centre stack. Metered per session, and only sensible if you are already on Google Cloud.

HubSpot Breeze

Only worth evaluating if your CRM is already HubSpot. Then the context it has is hard to match.

MavenAGI

Publicly claims 93% autonomous resolution — the boldest number in the category, and the one most worth interrogating.

CoSupport AI

Multi-channel automation that publishes unusually candid material on when AI support starts failing.

Tidio Lyro

One of the few genuinely cheap autonomous agents, bundled with live chat and a basic help desk.

Helpshift

Built for gaming and mobile apps, where support arrives in-app rather than by email.

ChatBot by Text

Per-seat chatbot from the LiveChat family, mid-rebrand to Text. Reads live Shopify order data; changing a record needs a webhook you host. Auto-refills resolutions at $0.99 when you hit the cap.

ManyChat

Priced per active contact rather than per seat, with a real free tier at 25 contacts. The AI answers and captures; external writes run through an External Request block you author, not through the AI.

Chatfuel

Social-commerce chatbot whose AI books, reschedules and cancels appointments end to end — into its own calendar. Publishes two mutually incompatible price lists on two of its own properties.

WhatsApp Business Platform

Meta's own channel and, since July 2026, its own agent. The only platform here billing AI per token rather than per resolution, and the only one where the vendor is also the channel.