78 platforms · 5 acquired
Every tool we track
Ownership is tracked on every listing. Four of these have been bought by a larger platform since 2024, which changes their roadmap and usually their price.
AI agents & chatbots
Autonomous agents that answer customer questions end to end and escalate what they cannot handle.
Fin by Intercom
Not testedThe most polished autonomous agent on the market, attached to the pricing model buyers complain about most.
Decagon
Not testedEnterprise agent with deep configurability. Sales-led, so expect a procurement cycle rather than a signup form.
Sierra
Not testedBespoke enterprise builds with unusually natural conversation, and the only one in this group that handles voice properly too.
Ada
Not testedMulti-channel agent that predates the current wave, with the enterprise footprint that implies.
eesel AI
Not testedTrains on your existing docs and tickets and works inside the help desk you already run, instead of replacing it.
Chatbase
Not testedPoint it at your site and get an embeddable agent in an afternoon. The low-effort end of the category.
My AskAI
Not testedDeliberately cheap deflection layer that hands off to whatever live chat you already run.
Lorikeet
Not testedBuilt for support where being wrong is expensive — fintech, health, marketplaces. Follows written procedures rather than improvising.
Chatwoot
Not testedOpen-source support platform you can self-host, increasingly paired with n8n for the AI layer.
Botpress
Not testedVisual studio for building agents with explicit flow control, for teams that want to see the logic.
Fini
Not testedPositions on accuracy benchmarking, and is unusually willing to publish comparative numbers.
IrisAgent
Not testedLeans on ticket triage and root-cause detection more than conversation quality.
Wonderchat
Not testedFlat-rate site agent with deliberately transparent pricing in a category that mostly hides it.
Quickchat AI
Not testedMultilingual-first agent aimed at teams supporting many languages without native speakers.
Netomi
Not testedEnterprise agent that markets heavily on brand-safe, sanctioned responses rather than open generation.
Certainly
Not testedConversational AI with an e-commerce lean, though it sells across sectors.
Capacity
Not testedBundles helpdesk, knowledge base and chatbot rather than being best at any one of them.
Duckie
Not testedAimed at technical B2B support — reads logs and code rather than only help-centre articles.
Gemini Enterprise for CX
Not testedGoogle's contact-centre stack. Metered per session, and only sensible if you are already on Google Cloud.
HubSpot Breeze
Not testedOnly worth evaluating if your CRM is already HubSpot. Then the context it has is hard to match.
MavenAGI
Not testedPublicly claims 93% autonomous resolution — the boldest number in the category, and the one most worth interrogating.
CoSupport AI
Not testedMulti-channel automation that publishes unusually candid material on when AI support starts failing.
Tidio Lyro
Not testedOne of the few genuinely cheap autonomous agents, bundled with live chat and a basic help desk.
Helpshift
Not testedBuilt for gaming and mobile apps, where support arrives in-app rather than by email.
Help desk & ticketing
Shared inboxes and ticketing systems with AI drafting, triage and summarisation layered on top.
HappyFox
Not testedOffers a genuine unlimited-agent plan, which is rare in a category that mostly charges per seat.
Zendesk AI Agents
Not testedThe default incumbent, now consolidating the category by acquisition. Strongest if you already live in Zendesk.
Freshdesk with Freddy AI
Not testedCheaper than Zendesk with a comparable feature list. The trade shows up in depth rather than breadth.
Help Scout
Not testedChosen for simplicity rather than power. AI drafts and summaries, not an autonomous agent.
Zoho Desk
Not testedThe cheapest credible help desk with published per-agent pricing and a genuine free plan.
Pylon
Not testedSupport system for B2B companies whose customers live in shared Slack channels rather than a ticket portal.
Plain
Not testedAPI-first support tooling for technical teams who want to build their own workflow around it.
Front
Not testedTreats support as team email rather than tickets, with AI on top as drafts and summaries.
Hiver
Not testedTurns Gmail into a help desk. Narrow by design, and cheap because of it.
Kustomer
Not testedCRM-shaped support platform organised around the customer record rather than the ticket.
Re:amaze
GoDaddyHelpdesk and live chat for e-commerce brands, now part of GoDaddy's portfolio.
Gladly Sidekick
Not testedOrganises support around people instead of tickets, which is a genuine philosophical difference rather than marketing.
DevRev
Not testedConnects support tickets to the product backlog, aimed at teams where engineering fixes the ticket.
SupportLogic
Not testedPredicts which B2B accounts are about to escalate, rather than answering tickets itself.
E-commerce support
Support built around orders, returns and refunds, wired directly into Shopify.
Gorgias
Not testedThe Shopify-native default, with the deepest order, return and refund actions in this category.
Zowie
Not testedResolution-focused e-commerce agent that also pushes for revenue rather than deflection alone.
Richpanel
Not testedLeads with a self-service portal and puts the AI drafting behind it.
Yuma AI
Not testedAutonomous agent built only for Shopify brands, with no pretence of serving anyone else.
Siena AI
Not testedSells on brand voice and empathy rather than raw deflection numbers.
Mavenoid
Not testedProduct troubleshooting for hardware, which is a genuinely different problem from order support.
Voice & phone AI
Agents that answer the phone, not just chat. Priced per minute rather than per resolution.
PolyAI
Not testedEnterprise phone agents for brands with very high call volumes. No self-serve path.
Parloa
Not testedContact-centre phone automation focused on sounding human rather than on channel breadth.
Replicant
Not testedResolves routine calls end to end and hands the rest to a human. Narrow by design.
Hyro
Not testedHealthcare-only voice agents wired into Epic for scheduling and prescription refills.
interface.ai
Not testedVoice and chat purpose-built for credit unions and community banks, wired into core banking.
Posh AI
Not testedAnother banking-only platform, competing with interface.ai on the same narrow ground.
Dialpad Ai
Not testedBusiness phone system with support AI attached, rather than a support product with phone bolted on.
Quiq
Not testedAgentic CX across voice and messaging, priced per conversation used.
Agent assist & copilots
AI that sits beside a human agent suggesting replies, rather than replacing them.
Cresta
Not testedReal-time coaching trained on your own top performers rather than a generic playbook.
Balto
Not testedTells the agent what to say while the call is still happening. Narrower than Cresta, faster to deploy.
Forethought
ZendeskSelf-learning support agents, now folded into Zendesk. No longer separately buyable.
Observe.AI
Not testedConversation intelligence and real-time assist, strongest on the analytics side.
Assembled
Not testedWorkforce management first, AI resolution second. Bought for scheduling as often as for AI.
QA & conversation analytics
Automatic scoring of support conversations — including grading the AI agents themselves.
Zendesk QA
ZendeskFormerly Klaus. Auto-scores every conversation and now grades AI agents alongside humans.
MaestroQA
Not testedCustom scorecards and screen capture, for teams that want QA defined their own way.
Kaizo
Not testedScores every conversation and turns each into per-agent coaching rather than another report.
Level AI
Not testedAnalytics-first QA aimed at contact centres rather than software support teams.
Loris
ContentsquareConversation intelligence for support, now part of Contentsquare's analytics portfolio.
EvaluAgent
Not testedOne of the few QA vendors publishing per-seat pricing, plus per-conversation QA for AI agents.
Enterprise & CCaaS
Full contact-centre suites. Sales-led, six-figure contracts, no public pricing.
NICE CXone
Not testedFull contact-centre suite. You are buying the platform, not the AI feature.
Genesys Cloud CX
Not testedThe other default enterprise suite, with agentic features layered onto existing routing.
Salesforce Agentforce
Not testedOnly worth evaluating if your customer data already lives in Salesforce. Then it is hard to beat on context.
Talkdesk
Not testedContact centre with industry-specific packages, which is its main differentiator.
Five9
Not testedEstablished cloud contact centre with AI agents added to an existing telephony business.
Sprinklr Service
Not testedStrongest on social and messaging channels, which most competitors treat as an afterthought.
Verint
Not testedWorkforce engagement heritage with specialised bots layered on top.
Cognigy
NICEEnterprise conversational AI across voice and chat, acquired by NICE and being folded into CXone.
Kore.ai
Not testedPlatform for building both customer and employee-facing assistants, broader than support alone.
LivePerson
Not testedMessaging-first enterprise platform, long-established and mid-transition to agentic AI.
boost.ai
Not testedConversational AI focused on banks, insurers and public sector, where accuracy is audited.
Ushur
Not testedCustomer experience automation for insurers and health plans, with compliance-grade governance.
Amazon Connect
Not testedUsage-priced contact centre from AWS with agentic AI bundled. Cheap to start, complex to run.
Zoom Contact Center
Not testedContact centre bolted onto Zoom, with published per-agent pricing that most rivals hide.
Automation Anywhere
Not testedProcess automation company that moved into support agents, now including Aisera's conversational AI.
Recently acquired
Consolidation is fast here. If you are signing a multi-year contract, this matters.
| Tool | Acquired by | Closed | Still standalone |
|---|---|---|---|
| Re:amaze | GoDaddy | 2019 | Yes |
| Forethought | Zendesk | 2026-03-26 | No |
| Zendesk QA | Zendesk | 2024 | Yes |
| Loris | Contentsquare | 2025-10 | Yes |
| Cognigy | NICE | 2025 | Yes |