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Compare any two, on the things that decide it
Cost at your volume, what triggers a charge, what you have to be paying underneath, who owns the roadmap. Read from vendor pricing pages and dated. Nobody paid to be in here.
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vsWith
12 of 20 rows differ. Rows that differ are marked.
Headline price$0.99/res$55/seat
How it billsPer resolutionPer seat
Cost at 5,000 contacts, 10 agents15% resolved by AI. Change the volume above.$1,033/mo$2,525/mo
Billed byPer resolutionPer seat
Customer abandons mid-chatBillsDoes not
Required underneathSeats from $29 with the helpdesk; none on standalone Fin, which instead carries a 50-outcome monthly minimum.Seats are the unit.
Can you buy it without a callSign up onlineSign up online
Free tierNoNo
Annual discountNot publishedNot published
HIPAAStatedStated
Trains its models on your dataNot statedYes
Customer asks for a humanWorks by defaultYou must build it
OwnershipSalesforce (announced, not closed)Independent
Evidence score4.2/54.2/5
— Pricing transparency5.05.0
— Capability5.02.0
— Independence3.55.0
— Independent evidence5.05.0
— Cost predictability2.05.0
Pricing last verified2026-08-252026-08-25
Every figure comes from the vendor’s own published material with the date we read it. Where a vendor publishes nothing, the row says so rather than estimating.
Full Fin (formerly Intercom) review · Full Zendesk AI Agents review · Price all 21 at your volume · What each vendor counts as billable
Comparisons People Actually Run
Written up in full, with the arithmetic and the billing definitions rather than two feature lists.
AI Agents & Chatbots
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