Help desk & ticketing
Freshdesk with Freddy AI vs Gladly Sidekick
Neither has been through our ticket set yet. Everything below is published vendor data, labelled as such.
Side by side
| Measure | Freshdesk with Freddy AI | Gladly Sidekick |
|---|---|---|
| Pricing model | Per seat | Custom / sales-led |
| Headline price | $29/seat | Not published |
| Free tier | Yes | No |
| Self-serve | Yes | No |
| HIPAA | Yes | Yes |
These two do not price the same way. Freshdesk with Freddy AI bills per seat; Gladly Sidekick bills custom / sales-led. Comparing the headline numbers directly is meaningless — which one is cheaper depends entirely on your ticket volume. See why per-resolution pricing inverts.
Where each one breaks
Written only once both have been through the ticket set. See how we test.