guide
ElevenLabs Agents Pricing: Every Tier Is $0.08 a Minute
Every paid ElevenLabs tier costs exactly the same per minute. The interesting part is what the tier table leaves out.
ElevenLabs publishes seven tiers for its voice agents, which already makes it unusual: of the nine voice platforms in this directory, two publish a rate at all. So it is worth doing the thing nobody does with a tier table, which is dividing it.
Every paid tier comes to the same number, to four decimal places.
The arithmetic
| Tier | Price / month | Included minutes | Derived rate |
|---|---|---|---|
| Free | $0 | 15 | — |
| Starter | $6 | 75 | $0.0800 |
| Creator | $22 | 275 | $0.0800 |
| Pro | $99 | 1,238 | $0.0800 |
| Scale | $299 | 3,738 | $0.0800 |
| Business | $990 | 12,375 | $0.0800 |
| Enterprise | Custom | Custom | Quoted |
Read on elevenlabs.io/pricing/agents, 17 August 2026. The included-minute figures are odd numbers — 1,238, 3,738, 12,375 — which is the tell: they were not chosen as round allowances, they were back-computed from a price and a rate.
So the tiers are volume commitments, not volume discounts. Moving from Pro to Business buys you ten times the minutes at exactly the rate you were already paying. The only place the page mentions a discount is Enterprise, where it says significant discounts at scale and stops.
This is not a criticism. A flat rate you can verify with a calculator is more useful than a discount curve you cannot. It is just not what a tier ladder normally implies, and the implication is worth checking before you commit to a bigger plan expecting better economics.
The bill has three meters, and the page shows one
The $0.08 covers the agent's minutes. It does not cover the model doing the thinking.
ElevenLabs bills LLM inference separately. Its own cost guide says the drivers are input tokens, output tokens and model choice, and that more powerful models generally incur higher costs. So the second meter moves with a dropdown, and nothing on the pricing page tells you where it lands.
The third meter is concurrency. Each tier caps simultaneous calls — 4 on Free, rising to 40 on Business — and burst pricing lets an agent exceed that cap by up to three times. Those excess calls are charged at double the standard rate. For a support queue that is the meter that matters, because queues do not arrive evenly and the day you need burst capacity is the day everything else is going wrong too.
One clause goes the other way, and it is a good one
Silent periods bill at 5% of the usual per-minute rate. Voice calls contain a lot of silence — the caller thinking, the caller reading a number off a card, hold time — and most per-minute pricing charges for all of it at full rate. Charging 5% for it is a real concession, published in the documentation rather than advertised.
It is also the sort of thing that makes a per-minute quote hard to compare across vendors. Two platforms at $0.08 are not the same price if one bills silence at full rate.
What you are actually buying
ElevenLabs is a speech company, and the agent platform sits on top of the part of the product everyone already rates. What it is not is a support platform: there is no ticketing, no queue, no agent desktop.
It can act on your systems. Its documentation is direct about it — webhook tools let an assistant trigger authenticated actions based on the conversation, and it gives initiating order returns as an example. But that endpoint is one you write and secure. Nothing arrives wired to a help desk or a store the way Gorgias or Yuma ships, so what the agent can do is a fact about your backlog rather than about the product.
Where it sits in the category
Voice is the only category in this directory where every platform can change something in a system of record, and it is close to the bottom on whether anyone will tell you the price. ElevenLabs is one of the two that will, and it is the only customer-facing voice agent here with a free tier you can start without speaking to a salesperson.
| Category | Tools | Can change something | Publishes a price |
|---|---|---|---|
| Voice & Phone AI | 9 | 9 of 9 (100%) | 2 of 9 (22%) |
| Enterprise & CCaaS | 15 | 14 of 15 (93%) | 7 of 15 (47%) |
| Agent Assist & Copilots | 5 | 4 of 5 (80%) | 1 of 5 (20%) |
| AI Agents & Chatbots | 28 | 22 of 28 (79%) | 19 of 28 (68%) |
| E-commerce Support | 6 | 4 of 6 (67%) | 3 of 6 (50%) |
| Help Desk & Ticketing | 14 | 7 of 14 (50%) | 10 of 14 (71%) |
| QA & Conversation Analytics | 6 | 1 of 6 (17%) | 1 of 6 (17%) |
Ordered by the share that can change something, not by size.
Which is the honest summary. The pricing is the most legible in a category that mostly refuses to quote, the arithmetic is clean, and there are two meters underneath it you have to read the documentation to find.
Frequently Asked
How much does ElevenLabs Agents cost per minute?
$0.08 a minute on every paid tier. Starter is $6 for 75 minutes, Creator $22 for 275, Pro $99 for 1,238, Scale $299 for 3,738 and Business $990 for 12,375 — all of which divide to exactly $0.0800. Enterprise is quoted and is the only tier where the page mentions a discount.
Is the per-minute rate the whole bill?
No. LLM inference is billed separately by input and output tokens and varies with the model you choose, and calls that burst above your concurrency limit are charged at double. Neither appears on the pricing page. Silent periods, on the other hand, bill at only 5% of the normal rate.
Does a bigger plan get a better rate?
Not below Enterprise. Every paid tier is the same $0.08, so moving up buys more included minutes and higher concurrency at an identical unit price. If you are choosing a tier expecting the economics to improve with scale, they do not until you are large enough to negotiate.
Can I try it without talking to sales?
Yes. There is a free tier with 15 minutes of calls and 4 concurrent calls, including the workflow builder and knowledge base. It is the only customer-facing voice agent in this directory you can start without a sales conversation.
Can it issue a refund or change an order?
It can, through webhook tools that call an API you expose and authenticate — its documentation names initiating order returns as an example. But the integration is yours to build. Nothing ships pre-wired to a help desk or store, which is the opposite of how the e-commerce platforms here work.
Tools Mentioned
Full reviews, pricing tiers and where each one breaks.
ElevenLabs Agents
Voice-first agents from the speech company, sold on bundled call minutes with a free tier and no sales call. Acting on your systems is a webhook you write.
Dialpad Ai
Business phone system with an autonomous AI agent attached. The seats are published; the agent is quoted.
PolyAI
Enterprise phone agents for brands with very high call volumes. No self-serve path.
Parloa
Contact-centre phone automation focused on sounding human rather than on channel breadth.
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SOURCES
WRITTEN BY AR · UPDATED 2026-08-17
I read the fine print. Vendor pricing pages, billing definitions, terms, funding filings and acquisition notices — then I do the arithmetic nobody publishes: what a platform actually costs at your volume, what its headline metric is really counting, and who owns it now. I do not run benchmarks, and no page here pretends otherwise.