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6 platforms

QA & conversation analytics

Automatic scoring of support conversations — including grading the AI agents themselves.

Zendesk QA

Not tested

Formerly Klaus. Auto-scores every conversation and now grades AI agents alongside humans.

$35/seatHeadline price
Per seatModel

MaestroQA

Not tested

Custom scorecards and screen capture, for teams that want QA defined their own way.

Not publishedHeadline price
Per seatModel

Kaizo

Not tested

Scores every conversation and turns each into per-agent coaching rather than another report.

Not publishedHeadline price
Per seatModel

Level AI

Not tested

Analytics-first QA aimed at contact centres rather than software support teams.

Not publishedHeadline price
Custom / sales-ledModel

Loris

Not tested

Conversation intelligence for support, now part of Contentsquare's analytics portfolio.

Not publishedHeadline price
Custom / sales-ledModel

EvaluAgent

Not tested

One of the few QA vendors publishing per-seat pricing, plus per-conversation QA for AI agents.

Not publishedHeadline price
Per seatModel

Why this category exists. Seven distinct vendors, plus an emerging need to QA the AI rather than humans. Two have already been acquired, which usually marks a consolidating category.