6 platforms
QA & Conversation Analytics
Automatic scoring of support conversations, including grading the AI agents themselves.
Zendesk QA
Formerly Klaus. Auto-scores every conversation and now grades AI agents alongside humans.
MaestroQA
Custom scorecards and screen capture, for teams that want QA defined their own way.
Kaizo
Scores every conversation and turns each into per-agent coaching rather than another report.
Level AI
Analytics-first QA aimed at contact centres rather than software support teams.
Loris
Conversation intelligence for support, now part of Contentsquare's analytics portfolio.
EvaluAgent
One of the few QA vendors publishing per-seat pricing, plus per-conversation QA for AI agents.
Why this category exists. Seven distinct vendors, plus an emerging need to QA the AI rather than humans. Two have already been acquired, which usually marks a consolidating category.