Learn / Internal IT and employee support
Does any of this work for supporting your own staff?
Employees asking IT, HR and finance the same questions repeatedly.
What changes with AI
Often the best place to start. Your own staff are a forgiving audience and the reputational risk is near zero.
Where it goes wrong
Employees route around bad tools faster than customers do. If it is worse than asking a colleague, it will not be used.
Tools suited to this
All three serve employee-facing assistants as well as customer support.
Capacity
Bundles helpdesk, knowledge base and chatbot rather than being best at any one of them.
Kore.ai
Platform for building both customer and employee-facing assistants, broader than support alone.
Automation Anywhere
Process automation company that moved into support agents, now including Aisera's conversational AI.
These are suitability judgements, not test results. They are based on what each platform is built to do, not on our own measured performance — we have not run tickets through them yet.