Learn / Returns and refunds
Should AI be allowed to issue refunds?
Customer wants money back. Requires checking policy, eligibility, and then taking an action that moves money.
What changes with AI
The lookup and policy check automate well. The action is where platforms diverge sharply — most can advise, few can execute.
Where it goes wrong
Giving an AI refund authority is a real financial risk. Set a value ceiling and require confirmation above it.
Tools suited to this
These can execute the refund, not just explain the policy.
Gorgias
The Shopify-native default, with the deepest order, return and refund actions in this category.
Zowie
Resolution-focused e-commerce agent that also pushes for revenue rather than deflection alone.
Yuma AI
Autonomous agent built only for Shopify brands, with no pretence of serving anyone else.
These are suitability judgements, not test results. They are based on what each platform is built to do, not on our own measured performance — we have not run tickets through them yet.