Can Process Refunds
Which AI can actually issue a refund, not just explain the policy?
Most agents describe your refund policy. Far fewer can act on it.
5 platforms qualify
Filtered on criteria each vendor states publicly, not on our opinion. Every figure below was read on the vendor’s own page and carries the date we read it.
Fin (formerly Intercom)
The most polished autonomous agent on the market, attached to the pricing model buyers complain about most — and now being bought by Salesforce.
Gorgias
The Shopify-native default, with the deepest order, return and refund actions in this category.
Zowie
Resolution-focused e-commerce agent that also pushes for revenue rather than deflection alone.
Richpanel
Leads with a self-service portal and puts the AI drafting behind it.
Yuma AI
Autonomous agent built only for Shopify brands, with no pretence of serving anyone else.
Why we built this page. Highest-volume question in our keyword research at 50 searches a month.