Can process refunds
Which AI can actually issue a refund, not just explain the policy?
Most agents describe your refund policy. Far fewer can act on it.
5 platforms qualify
Filtered on stated criteria, not on our opinion. Anything we have not tested is marked, and every figure is a vendor claim until it is.
Fin by Intercom
Not testedThe most polished autonomous agent on the market, attached to the pricing model buyers complain about most.
Gorgias
Not testedThe Shopify-native default, with the deepest order, return and refund actions in this category.
Zowie
Not testedResolution-focused e-commerce agent that also pushes for revenue rather than deflection alone.
Richpanel
Not testedLeads with a self-service portal and puts the AI drafting behind it.
Yuma AI
Not testedAutonomous agent built only for Shopify brands, with no pretence of serving anyone else.
Why we built this page. Highest-volume question in our keyword research at 50 searches a month.