Support in Slack
How do B2B teams run support through shared Slack channels?
For companies whose customers expect a shared channel, not a ticket portal.
3 platforms qualify
Filtered on stated criteria, not on our opinion. Anything we have not tested is marked, and every figure is a vendor claim until it is.
Chatwoot
Not testedOpen-source support platform you can self-host, increasingly paired with n8n for the AI layer.
Not publishedHeadline price
Flat rateModel
Pylon
Not testedSupport system for B2B companies whose customers live in shared Slack channels rather than a ticket portal.
Not publishedHeadline price
Per seatModel
Plain
Not testedAPI-first support tooling for technical teams who want to build their own workflow around it.
Not publishedHeadline price
Per seatModel
Why we built this page. Pylon and Plain built entire products around this workflow, which implies the demand preceded them.