Phone and voice
Which AI can answer the phone, not just the chat widget?
Voice is priced per minute and lives or dies on latency.
8 platforms qualify
Filtered on stated criteria, not on our opinion. Anything we have not tested is marked, and every figure is a vendor claim until it is.
PolyAI
Not testedEnterprise phone agents for brands with very high call volumes. No self-serve path.
Parloa
Not testedContact-centre phone automation focused on sounding human rather than on channel breadth.
Replicant
Not testedResolves routine calls end to end and hands the rest to a human. Narrow by design.
Hyro
Not testedHealthcare-only voice agents wired into Epic for scheduling and prescription refills.
interface.ai
Not testedVoice and chat purpose-built for credit unions and community banks, wired into core banking.
Posh AI
Not testedAnother banking-only platform, competing with interface.ai on the same narrow ground.
Dialpad Ai
Not testedBusiness phone system with support AI attached, rather than a support product with phone bolted on.
Quiq
Not testedAgentic CX across voice and messaging, priced per conversation used.
Why we built this page. Voice validated separately at Trends index 15.3, with zero free-intent signals.