5 platforms
Agent assist & copilots
AI that sits beside a human agent suggesting replies, rather than replacing them.
Cresta
Not testedReal-time coaching trained on your own top performers rather than a generic playbook.
Not publishedHeadline price
Custom / sales-ledModel
Balto
Not testedTells the agent what to say while the call is still happening. Narrower than Cresta, faster to deploy.
Not publishedHeadline price
Custom / sales-ledModel
Forethought
Not testedSelf-learning support agents, now folded into Zendesk. No longer separately buyable.
Not publishedHeadline price
Custom / sales-ledModel
Observe.AI
Not testedConversation intelligence and real-time assist, strongest on the analytics side.
Not publishedHeadline price
Custom / sales-ledModel
Assembled
Not testedWorkforce management first, AI resolution second. Bought for scheduling as often as for AI.
Not publishedHeadline price
Per seatModel
Why this category exists. Distinct buyer — contact centre operations, not support leads. Cresta, Balto, Observe.AI and Level AI all sell into it.