5 platforms
Agent Assist & Copilots
AI that sits beside a human agent suggesting replies, rather than replacing them.
Cresta
Real-time coaching trained on your own top performers rather than a generic playbook.
Not publishedHeadline price
Custom / sales-ledModel
Balto
Tells the agent what to say while the call is still happening. Narrower than Cresta, faster to deploy.
Not publishedHeadline price
Custom / sales-ledModel
Forethought
Self-learning support agents, owned by Zendesk but still sold and quoted under its own name.
Not publishedHeadline price
Custom / sales-ledModel
Observe.AI
Conversation intelligence and real-time assist, strongest on the analytics side.
Not publishedHeadline price
Custom / sales-ledModel
Assembled
Workforce management first, AI resolution second. Bought for scheduling as often as for AI.
Not publishedHeadline price
Per seatModel
Why this category exists. Distinct buyer — contact centre operations, not support leads. Cresta, Balto, Observe.AI and Level AI all sell into it.