Tools / Agent assist & copilots
Forethought Review (2026)
Self-learning support agents, now folded into Zendesk. No longer separately buyable.
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BEST FOR: NOTHING, INDEPENDENTLY — EVALUATE ZENDESK INSTEAD
Forethought no longer exists as a standalone product. Announced 11 March 2026, closed 26 March 2026, reported at over $200M. Now operates as Forethought AI agents inside the Zendesk Resolution Platform rather than as an independent product. Deal closed 2026-03-26.
Not rated, and not tested by us yet. Other directories print a score out of five for tools nobody measured. A number implies a measurement, so this page carries none until we have run our ticket set through Forethought. Everything below is sourced from published material and public reporting, cited at the bottom.
Summary
Self-learning support agents, now folded into Zendesk. No longer separately buyable.
The in-depth review for Forethought is not written yet. Deep reviews take real research — funding, founders, billing definitions, user reports — and we publish them one at a time rather than generating seventy at once.
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