Tools / AI Agents & Chatbots

My AskAI Review (2026)

A deliberately cheap deflection layer that hands off to whatever live chat you already run.

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3.8out of 5
Pricing transparency5.0
Capability3.0
Independence5.0
Independent evidence1.5
Cost predictability4.5

What the score measures. Five things we can verify from published material: whether pricing is transparent, whether the product can act on your systems or only answer from documents, whether the vendor still owns its own roadmap, how much independent review evidence exists, and whether the bill stays predictable as volume grows. Weighted, then scored against an ideal platform that scores 5.

Evidence score3.8 / 5
Starting price$199 /mo
Pricing modelFlat rate
Free planYes
Self-serveYes
IndependentYes

BEST FOR: CUTTING EASY TICKETS BEFORE THEY REACH A HUMAN, ON A SMALL BUDGET · LAST UPDATED 2026-08-11

My AskAI in depth

My AskAI is honest about being a layer rather than a platform. It deflects the easy questions from your existing help content and passes everything else to whatever live chat you already run. That narrow scope is the product.

It also runs an active content operation reviewing competitors, including a scored comparison of tools that automate refunds. Useful research, and worth reading with the knowledge that it is written by a competing vendor.

What it does

  • AI deflection from your help content
  • Hand-off to existing live chat
  • Flat-rate pricing
  • Fast setup
More detail on how it works

Deflection, not resolution

The agent answers from ingested content. It does not query your order system or take actions, which means it handles the informational half of support and passes the rest along.

Hand-off design

Because it expects to escalate, the hand-off is a first-class feature rather than an afterthought. Cheaper tools frequently get this wrong and drop context.

Setting My AskAI up

Realistic time to a working deployment: Hours for answers, weeks for actions. These are the standard steps for this category. We have not published a walkthrough specific to this tool yet.

  1. 01

    Connect your content

    Point the agent at your help centre, docs site or past tickets. Usually a URL and an OAuth grant. Minutes.

  2. 02

    Let it index

    The platform crawls and embeds your content. Anywhere from minutes to a few hours depending on volume.

  3. 03

    Set the confidence threshold

    Decide how sure the agent must be before it answers rather than escalating. This single setting drives both your resolution rate and your bill.

  4. 04

    Test against real past tickets

    Replay questions you have already answered and compare. The most valuable hour of the whole evaluation, and the one most often skipped.

  5. 05

    Build custom actions

    If you need order lookups, refunds or account changes, this is where a developer connects your APIs. Days to weeks.

  6. 06

    Define the escalation path

    Where a failed conversation lands, and whether the transcript travels with it. Broken handoff is the single most common complaint about deployed AI support.

  7. 07

    Roll out to a slice of traffic

    One channel or one ticket type first. Watch escalation reasons rather than deflection rate.

The step that takes longer than they imply. Custom actions. Anything that queries your own systems is engineering work, not configuration, and it is the step teams under-budget most.

What the AI actually does

Every platform here says “AI agent”. It covers a bot that reads your help centre and a system that can refund a customer. This is which one you are buying.

Acts on your systems

My AskAI answers from your knowledge by default and acts only where you have handed it an API to call.

Tools are opt-in, metered separately, and the agent decides per ticket whether it needs one.

  • Tools are your own API endpoints — any method, with auth headers you supply — called when the agent judges them necessary
  • Documented uses are refunds, cancellations, background checks, product lookups and customer data updates such as an address change
  • A reply that used a tool costs $0.02 on top of the per-ticket rate, so acting is a separate line from answering
  • Tool responses are trimmed at 15,000 characters
  • Sits on top of Zendesk, Intercom, Freshdesk, Gorgias or HubSpot rather than replacing the help desk

Who Should Use It

The second list is the more useful one.

Teams with a support stack they like

Add deflection without touching what already works.

Small budgets

Among the cheapest credible options in the directory.

Who should look elsewhere. My AskAI is not a help desk and does not pretend to be. If you need ticketing, order lookups, or anything requiring a query into another system, this is the wrong tool and its own marketing will tell you so.

Strengths and Weaknesses

What Works

  • Genuinely inexpensive
  • Free tier for evaluation
  • No migration — sits in front of your existing stack
  • Honest about its own scope

What Does Not

  • Deflection only, not a support platform
  • Cannot query your systems
  • Small vendor
  • Publishes competitor comparisons, so read its content accordingly

My AskAI pricing

Read from myaskai.com/pricing (vendor's own). Its page: “Pricing so good, we don’t need to hide it behind a sales call” on 2026-08-11.

Pro

$199

/mo

1,000 tickets included, roughly $0.12 for each extra up to 5,000 a month. 33% off annually

Entry rate

$0.10

/ticket

The figure the page leads with. Add-ons: remove branding $49/mo, API, Slack and Teams access $49/mo

Verified 2026-08-11 · myaskai.com/pricing (vendor's own). Its page: “Pricing so good, we don’t need to hide it behind a sales call”

Performance guarantee

“60% AI resolution. Or your money back.”

If it is missed: Your money back Who can claim it: Any customer. Stated at the top of the pricing page.

Flat rate with a free tier. Deliberately positioned as the cheap option, and the pricing reflects that rather than hiding it.

Against eesel at roughly $0.40 per ticket, the comparison depends on volume: flat rate wins as volume rises, per-ticket wins when volume is low or seasonal.

INTEGRATIONS

IntercomZendeskSlackWebsite embed

Our Recommendation

Who we would tell to buy this, and who we would not.

A sensible, cheap addition for teams who like their current support stack and only want the easy questions deflected. Do not expect it to touch your order system, and do not evaluate it against full platforms — it is not competing with them and does not claim to be.

Where we write about My AskAI

3 pieces on this site name it.

Similar Tools

Others in ai agents & chatbots.

Fin (formerly Intercom)

Teams already on Fin who can absorb variable per-resolution billing

4.2 / 5 · $0.99/res

Decagon

Large support organisations that need the agent shaped to existing procedures

3.1 / 5 · Not published

Sierra

Enterprises wanting one vendor across chat and phone

3.1 / 5 · Not published

Ada

Global brands needing many languages and channels at once

3.5 / 5 · Not published

Compared Head to Head

Same category, so the comparison is a real decision rather than a keyword.

Fin (formerly Intercom) vs My AskAI

Frequently Asked

The questions people actually search for about My AskAI.

Is My AskAI free?

There is a free tier, with flat-rate paid plans above it. Flat pricing is unusual in this category and is the main reason to consider it.

What does My AskAI do?

Sits in front of your existing live chat as a deflection layer, answering what it can from your content and handing everything else to your current tool.

Is My AskAI good for customer support?

As a cheap deflection layer that does not require replacing your help desk, yes. It answers from documents and has no access to your systems, so it cannot resolve anything needing a lookup.

Does My AskAI replace my help desk?

No, and it is not meant to. It layers on top, which is why it deploys in an afternoon rather than a quarter.

Is My AskAI a help desk?

No. It is a deflection layer that hands off to whatever live chat you already run.

My AskAI or eesel?

Both are deflection layers on an existing stack. eesel bills per ticket, My AskAI is flat rate. Higher volume favours flat rate.

Can it look up orders?

No. It answers from ingested content. Order lookups need Gorgias or a platform with custom actions.