IT and internal helpdesk
Can I use this to support my own staff, not just customers?
Often the best place to start — your colleagues are a forgiving audience.
5 platforms qualify
Filtered on criteria each vendor states publicly, not on our opinion. Every figure below was read on the vendor’s own page and carries the date we read it.
Capacity
Bundles helpdesk, knowledge base and chatbot rather than being best at any one of them.
Duckie
Aimed at technical B2B support — reads logs and code rather than only help-centre articles.
DevRev
Connects support tickets to the product backlog, aimed at teams where engineering fixes the ticket.
Kore.ai
Platform for building both customer and employee-facing assistants, broader than support alone.
Automation Anywhere
Process automation company that moved into support agents, now including Aisera's conversational AI.
Why we built this page. Recurring in keyword research and across r/sysadmin AI service-desk threads.