IT and internal helpdesk

Can I use this to support my own staff, not just customers?

Often the best place to start — your colleagues are a forgiving audience.

5 platforms qualify

Filtered on stated criteria, not on our opinion. Anything we have not tested is marked, and every figure is a vendor claim until it is.

Bundles helpdesk, knowledge base and chatbot rather than being best at any one of them.

Aimed at technical B2B support — reads logs and code rather than only help-centre articles.

Connects support tickets to the product backlog, aimed at teams where engineering fixes the ticket.

Platform for building both customer and employee-facing assistants, broader than support alone.

Process automation company that moved into support agents, now including Aisera's conversational AI.

Why we built this page. Recurring in keyword research and across r/sysadmin AI service-desk threads.