15 platforms
Enterprise & CCaaS
Full contact-centre suites. Sales-led, six-figure contracts, no public pricing.
NICE CXone
Full contact-centre suite. You are buying the platform, not the AI feature.
Genesys Cloud CX
The other default enterprise suite, with agentic features layered onto existing routing.
Salesforce Agentforce
Only worth evaluating if your customer data already lives in Salesforce. Then it is hard to beat on context.
Talkdesk
Contact centre with industry-specific packages, which is its main differentiator.
Five9
Established cloud contact centre with AI agents added to an existing telephony business.
Sprinklr Service
Strongest on social and messaging channels, which most competitors treat as an afterthought.
Verint
Workforce engagement heritage with specialised bots layered on top.
Cognigy
Enterprise conversational AI across voice and chat, acquired by NICE and being folded into CXone.
Kore.ai
Platform for building both customer and employee-facing assistants, broader than support alone.
LivePerson
Messaging-first enterprise platform, long-established and mid-transition to agentic AI.
boost.ai
Conversational AI focused on banks, insurers and public sector, where accuracy is audited.
Ushur
Customer experience automation for insurers and health plans, with compliance-grade governance.
Amazon Connect
Usage-priced contact centre from AWS with agentic AI bundled. Cheap to start, complex to run.
Zoom Contact Center
Contact centre bolted onto Zoom, with published per-agent pricing that most rivals hide.
Automation Anywhere
Process automation company that moved into support agents, now including Aisera's conversational AI.
Why this category exists. NICE, Genesys, Five9, Talkdesk, Sprinklr, Verint, Kore.ai. Distinct because none publish pricing and none are self-serve.