Enterprise &amp; CCaaS

Full contact-centre suite. You are buying the platform, not the AI feature.

Genesys Cloud CX

The other default enterprise suite, with agentic features layered onto existing routing.

Salesforce Agentforce

Only worth evaluating if your customer data already lives in Salesforce. Then it is hard to beat on context.

Talkdesk

Contact centre with industry-specific packages, which is its main differentiator.

Per seatModel

Five9

Established cloud contact centre with AI agents added to an existing telephony business.

Per seatModel

Sprinklr Service

Strongest on social and messaging channels, which most competitors treat as an afterthought.

Verint

Workforce engagement heritage with specialised bots layered on top.

Cognigy

Enterprise conversational AI across voice and chat, acquired by NICE and being folded into CXone.

Kore.ai

Platform for building both customer and employee-facing assistants, broader than support alone.

LivePerson

Messaging-first enterprise platform, long-established and mid-transition to agentic AI.

boost.ai

Conversational AI focused on banks, insurers and public sector, where accuracy is audited.

Ushur

Customer experience automation for insurers and health plans, with compliance-grade governance.

Amazon Connect

Usage-priced contact centre from AWS with agentic AI bundled. Cheap to start, complex to run.

Usage-basedModel

Zoom Contact Center

Contact centre bolted onto Zoom, with published per-agent pricing that most rivals hide.

$69/seatHeadline price

Per seatModel

Automation Anywhere

Process automation company that moved into support agents, now including Aisera's conversational AI.