Enterprise, sales-led
Which enterprise vendor should I shortlist before the procurement cycle?
No published pricing, long implementations, six-figure contracts.
31 platforms qualify
Filtered on stated criteria, not on our opinion. Anything we have not tested is marked, and every figure is a vendor claim until it is.
Decagon
Not testedEnterprise agent with deep configurability. Sales-led, so expect a procurement cycle rather than a signup form.
Sierra
Not testedBespoke enterprise builds with unusually natural conversation, and the only one in this group that handles voice properly too.
Ada
Not testedMulti-channel agent that predates the current wave, with the enterprise footprint that implies.
Lorikeet
Not testedBuilt for support where being wrong is expensive — fintech, health, marketplaces. Follows written procedures rather than improvising.
Netomi
Not testedEnterprise agent that markets heavily on brand-safe, sanctioned responses rather than open generation.
Capacity
Not testedBundles helpdesk, knowledge base and chatbot rather than being best at any one of them.
Gladly Sidekick
Not testedOrganises support around people instead of tickets, which is a genuine philosophical difference rather than marketing.
SupportLogic
Not testedPredicts which B2B accounts are about to escalate, rather than answering tickets itself.
PolyAI
Not testedEnterprise phone agents for brands with very high call volumes. No self-serve path.
Parloa
Not testedContact-centre phone automation focused on sounding human rather than on channel breadth.
Replicant
Not testedResolves routine calls end to end and hands the rest to a human. Narrow by design.
Hyro
Not testedHealthcare-only voice agents wired into Epic for scheduling and prescription refills.
interface.ai
Not testedVoice and chat purpose-built for credit unions and community banks, wired into core banking.
Posh AI
Not testedAnother banking-only platform, competing with interface.ai on the same narrow ground.
Cresta
Not testedReal-time coaching trained on your own top performers rather than a generic playbook.
Balto
Not testedTells the agent what to say while the call is still happening. Narrower than Cresta, faster to deploy.
Forethought
Not testedSelf-learning support agents, now folded into Zendesk. No longer separately buyable.
Observe.AI
Not testedConversation intelligence and real-time assist, strongest on the analytics side.
Level AI
Not testedAnalytics-first QA aimed at contact centres rather than software support teams.
Loris
Not testedConversation intelligence for support, now part of Contentsquare's analytics portfolio.
NICE CXone
Not testedFull contact-centre suite. You are buying the platform, not the AI feature.
Genesys Cloud CX
Not testedThe other default enterprise suite, with agentic features layered onto existing routing.
Salesforce Agentforce
Not testedOnly worth evaluating if your customer data already lives in Salesforce. Then it is hard to beat on context.
Sprinklr Service
Not testedStrongest on social and messaging channels, which most competitors treat as an afterthought.
Verint
Not testedWorkforce engagement heritage with specialised bots layered on top.
Cognigy
Not testedEnterprise conversational AI across voice and chat, acquired by NICE and being folded into CXone.
Kore.ai
Not testedPlatform for building both customer and employee-facing assistants, broader than support alone.
LivePerson
Not testedMessaging-first enterprise platform, long-established and mid-transition to agentic AI.
boost.ai
Not testedConversational AI focused on banks, insurers and public sector, where accuracy is audited.
Ushur
Not testedCustomer experience automation for insurers and health plans, with compliance-grade governance.
Automation Anywhere
Not testedProcess automation company that moved into support agents, now including Aisera's conversational AI.
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